Our Service Philosophy
At INFiLED, we know our clients expect the highest levels of customer service and an amazing finished product. As an innovative company committed to offering customers the best service, we have trained a service team of highly-skilled engineers and project managers specialize in planning, designing, and integrating INFiLED’s products and solutions and have worked closely with organizations nationwide to deliver quick and professional service. We also provide outstanding training to our loyal customers.
When you work with us, you can expect the following:
Professional treatment with you and your project - We listen to your objectives and create a detailed proposal that reflects your needs and you'll always speak with a real person who appreciates your busy schedule.
Strict quality control - Our strict attention to details allows us to be your second set of eyes, catching things you missed before they go to production. We handle your ever-changing details and time-lines - We understand you're probably time poor and understaffed. That's why we offer flexible processes and schedules that allow you to submit what you want, how you want, and when you want. We wait as late as possible to begin production to accommodate last-minute changes.
Follow up with you - When you choose us, you will know that the transaction between us does not end after we send the order out. We make sure you are completely satisfied and welcome your input on how we can improve.
Concept & Design
Simply tell us your requirements and our R&D team will work out a design with you.
We provide varied support through online platform.
Our technique support team will help to offer a seamless LED installation service if your need.
We are happy to provide technical support for your bidding.
Our technician is able to help you adjust the system.
To make sure your activities successfully opened, our technicians are waiting to serve you on-site per your requirements.
Maintenance & Support
We will help you to keep your LED displays running perfectly. We have opened a Global Repair Center in Hong Kong and have sales, service and?representative offices in United States and Europe to offer your quick service.
We have technicians and test equipment to help to do the calibration.
FAQ and Troubleshooting
All panels and/or monitor screen display video incorrectly or do not display video at all
Incorrect video input or panel settings on Control System
Unusable video signal or defective video source
Fault on Control System
Device on Control System defective
Display cuts out intermittently
Panel is too hot
Fault on the control systems
One LED module cuts out
LED module incorrectly installed and connected.
Panel is completely dead
No power to panel
Defective PSU (power supply unit)
One or more panels displays video incorrectly or does not display video at all
Incorrect panel settings on Control System
Fault on Control System connection
Other device on Control System defective
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